Jili Slots Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") explains how Jili Slots ("we," "us," "our," "the platform") collects, processes, stores, and protects the personal data of users ("you," "your," "the player") who access and use the Jili Slots website, mobile platform, and all associated services — including gaming, live cricket scores, promotional communications, and customer support interactions.

This Policy applies to all registered players of Jili Slots, including players based in Pakistan and elsewhere. It should be read alongside our Terms and Conditions, which govern your use of the platform as a whole. Where these two documents overlap, the Terms and Conditions will take precedence on matters of platform use, and this Privacy Policy will take precedence on matters of personal data.

Jili Slots is committed to handling your personal data with care, transparency, and respect. We do not collect data we do not need, we do not hold it longer than necessary, and we do not share it with parties who have no legitimate reason to receive it.

Jili Slots collects personal data in several categories depending on how you use the platform. Below is a clear breakdown of the data we collect and why each category is necessary.

Jili Slots collects personal data through several channels. Understanding these channels helps you see exactly when and how your information comes to us.

• Registration: When you create a Jili Slots account, you provide identity data, contact data, and account credentials directly. This is the primary source of personal data for most players.
• Account Activity: As you use the platform — making deposits, playing games, claiming bonuses, and withdrawing funds — Jili Slots automatically records your gaming activity and transaction data.
• Identity Verification (KYC): When you request a withdrawal or when our compliance team identifies a need for verification, you may be asked to upload identity documents. These are collected through a secure document upload channel.
• Customer Support Interactions: When you contact our support team via live chat or email, the content of those interactions is recorded for quality assurance and dispute resolution purposes.
• Automated Technical Data: When you access the Jili Slots website or app, your device and browser automatically transmit technical data including your IP address, device type, and session information. This is standard for all websites and apps.
• Cookies and Similar Technologies: Jili Slots uses cookies and similar tracking technologies on the website and app. Details of how we use cookies are provided in Section 10.
• Third-Party Payment Providers: Payment processors confirm transaction status to Jili Slots. We receive confirmation of whether a payment was successful along with a transaction reference — we do not receive your full payment credentials.

Jili Slots uses your personal data only for purposes that are necessary to operate the platform properly, comply with legal obligations, and provide a high-quality service to Pakistani players. We do not use your data for purposes beyond what is described here without obtaining your explicit consent.

• Account Management: Processing your registration, maintaining your account, authenticating your logins, and managing account settings.
• Transaction Processing: Processing deposits, crediting your wallet, processing withdrawal requests, and maintaining your transaction history.
• Game Delivery: Providing access to the games you choose to play and recording game outcomes accurately for your records and for dispute resolution purposes.
• Identity Verification: Verifying your age and identity to comply with responsible gaming and anti-money laundering obligations. This is a legal requirement, not an optional step.
• Fraud Prevention and Security: Detecting and investigating suspicious account activity, collusion between players, bonus abuse, and financial fraud. This protects honest players as much as it protects the platform.
• Responsible Gaming: Monitoring gaming patterns to identify players who may be experiencing problematic gambling behaviour and to ensure that responsible gaming tools are effective.
• Customer Support: Resolving queries, investigating complaints, and providing technical assistance. Support agents access relevant account data only when handling an active support interaction.
• Marketing Communications: Sending you information about promotions, bonuses, and new features — but only if you have opted in to receive such communications. You can opt out at any time.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the platform experience for all players.
• Legal and Regulatory Compliance: Meeting obligations under applicable laws, responding to lawful requests from authorities, and maintaining records required by regulation.

Every time Jili Slots processes your personal data, there is a legitimate legal basis for doing so. We rely on the following legal grounds depending on the nature of the processing:

• Contractual Necessity: Most data processing at Jili Slots is necessary to perform the contract between you and the platform — i.e., to provide the gaming service you signed up for. Account management, transaction processing, and game delivery fall under this category.
• Legal Obligation: Some data processing is required by law. Identity verification under anti-money laundering regulations, maintaining transaction records for financial compliance, and cooperating with law enforcement investigations are examples of legally obligatory processing.
• Legitimate Interest: Fraud prevention, platform security, and aggregated analytics are processed on the basis of Jili Slots' legitimate interests, balanced against player privacy. We conduct regular assessments to ensure our legitimate interests do not override player rights.
• Consent: Marketing communications and the use of non-essential cookies are processed only with your explicit consent. You can withdraw consent at any time with immediate effect on future communications, though withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Jili Slots does not sell your personal data to any third party. We share data only where it is necessary to operate the platform, comply with legal requirements, or protect the interests of our players. The categories of third parties who may receive your data are listed below.

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT providers, and Visa/Mastercard processing networks receive the data necessary to process your financial transactions. Each of these providers operates under their own privacy policy and data security standards.
• Identity Verification Providers: Where third-party KYC verification tools are used, your identity documents are shared with the verification provider solely for the purpose of confirming your identity. These providers are contractually prohibited from using your data for any other purpose.
• Game Software Providers: Third-party game studios whose titles appear in the Jili Slots lobby may receive anonymised session data necessary for game delivery. They do not receive your name, contact details, or financial information.
• Regulatory and Law Enforcement Authorities: Jili Slots will share personal data with government or law enforcement authorities in response to a lawful request, court order, or where required by applicable regulation. Players will not be notified of such sharing where notification would compromise a legal investigation.
• IT and Security Service Providers: Infrastructure providers who host the platform's servers and provide security monitoring services may have access to data as part of their contracted services. All such providers are bound by strict data processing agreements.
• Professional Advisors: Legal counsel, accountants, and other professional advisors may receive limited personal data where necessary for the provision of professional services to Jili Slots.

Financial data is among the most sensitive information that Jili Slots handles. Pakistani players deposit using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card networks — and every one of these transactions involves a level of trust that Jili Slots takes very seriously.

Here is precisely how payment data is handled on the Jili Slots platform:

• All deposit and withdrawal transactions are processed through certified, PCI-DSS compliant payment gateways. Your card numbers, mobile wallet PINs, and internet banking passwords are entered directly into the payment gateway's secure interface and never pass through Jili Slots servers.
• Jili Slots receives only a transaction confirmation token — a reference number that tells us whether a payment succeeded or failed, and the amount. We never see or store your full payment credentials.
• Your complete transaction history — deposits, withdrawals, bonus credits, and game results — is maintained in your account records for your own reference and for regulatory compliance purposes.
• Player funds are held in accounts that are segregated from Jili Slots' operational funds. This means that your balance exists independently of the platform's operational finances.
• Withdrawal requests are processed exclusively to payment methods verified as belonging to you. This prevents unauthorised withdrawal attempts even in cases of account compromise.

Jili Slots retains personal data only for as long as is necessary for the purposes described in this Policy or as required by law. The table below provides indicative retention periods for the main categories of data we hold.

After the applicable retention period, data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for aggregate analytics purposes.

Jili Slots implements a layered approach to data security, combining technical measures, operational procedures, and staff training to protect your personal data from unauthorised access, loss, or misuse.

• Encryption in Transit: All data transmitted between your device and Jili Slots servers is encrypted using 256-bit SSL/TLS encryption. You can verify this by the padlock icon in your browser address bar on the Jili Slots website.
• Encryption at Rest: Sensitive data stored on Jili Slots servers — including identity data and KYC documents — is encrypted at rest using industry-standard encryption protocols.
• Password Hashing: Your account password is never stored in readable form. It is stored as a cryptographic hash. Even Jili Slots staff cannot see your password — only a reset option is available.
• Access Controls: Access to player personal data within Jili Slots is restricted to staff members who require it to perform their specific job functions. All staff access is logged, and access rights are reviewed regularly.
• Two-Factor Authentication: Jili Slots offers two-factor authentication for player accounts. Enabling this provides an additional layer of protection against unauthorised logins.
• Intrusion Detection: The platform operates continuous automated monitoring for suspicious activity on both the server level and the account level. Security incidents are escalated to the technical team immediately.
• Incident Response: In the event of a data breach that poses a risk to player data, Jili Slots will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

Jili Slots uses cookies — small text files stored on your device — and similar tracking technologies to make the platform function correctly, improve performance, and where you have consented, to personalise your experience and measure the effectiveness of communications.

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your preferences during a session, and enable core features. These cannot be disabled without breaking platform functionality.
• Performance Cookies: These collect anonymised data about how players use the platform — which pages load slowest, where errors occur, and how navigation flows are used. This data is used only to improve the platform experience.
• Functional Cookies: These remember your stated preferences — such as language settings or game lobby filters — between sessions to make your experience more convenient.
• Analytics Cookies: Jili Slots uses analytics tools to understand broad usage patterns on the platform. Analytics data is aggregated and anonymised before being reviewed by the product team.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will impair platform functionality. Blocking other categories of cookies will not prevent you from using Jili Slots but may affect your experience.

As a Jili Slots player, you have a number of rights over your personal data. Jili Slots is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, contact our Data Protection Officer at support@jilislots.ws with the subject line "Data Rights Request."

• Right of Access: You can request a copy of all personal data that Jili Slots holds about you. We will provide this within 30 days of receiving your verified request.
• Right to Correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. For most account data, corrections can be made directly through your account settings or by contacting support.
• Right to Deletion: You can request deletion of your personal data. We will delete or anonymise data that we are not legally required to retain. Note that transaction records and KYC data must be retained for regulatory periods as detailed in Section 8.
• Right to Restrict Processing: You can request that we restrict how we use your data in certain circumstances — for example, while a dispute is being investigated.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format so that you can transfer it elsewhere.
• Right to Withdraw Consent: For processing that is based on your consent — specifically marketing communications and non-essential cookies — you can withdraw consent at any time. Withdrawal does not affect processing that was carried out while consent was valid.
• Right to Object: You can object to processing carried out on the basis of legitimate interests. We will review your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

The Jili Slots platform is strictly for adults aged 18 and over. Jili Slots does not knowingly collect personal data from anyone under the age of 18. If we discover that an account belongs to or has been used by a minor, the account will be immediately and permanently suspended, all funds will be forfeited, and the personal data of the minor will be deleted except where retention is required for regulatory reporting purposes.

If you believe that a minor has registered on Jili Slots using false information, please contact support@jilislots.ws immediately with any relevant details. Jili Slots takes the protection of minors from online gaming extremely seriously and will act on any credible report without delay.

Jili Slots may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The "Last Updated" date at the top of this page will always reflect the most recent version.

• For minor changes — such as clarifications or formatting updates — we will update the page without specific notification beyond the updated date.
• For material changes that affect your rights or how we use your data, we will notify you via a platform notification or email to your registered address at least 7 days before the change takes effect where practically possible.
• Changes required immediately for legal or regulatory compliance may take effect without advance notice. In such cases, we will notify you as soon as is reasonably practicable after the change.

Your continued use of Jili Slots following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should cease using the platform and contact support to request account closure.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a data concern, please contact the Jili Slots Data Protection team. We aim to acknowledge all data-related requests within 24 hours and resolve them within 30 days.